My Therapist Online Referral Partnerships

Working Together to Help More People Access the Right Therapy

At My Therapist Online (MTO), we believe that finding the right therapist can make all the difference.

We work with organisations, healthcare professionals and other trusted partners who want to help people access high-quality, personalised mental health support.

Our experienced clinical team personally reviews each client's needs and carefully matches them with suitably qualified therapists from our extensive network of counsellors, CBT therapists and psychologists.

We value the trust our partners place in us and offer a referral fee in recognition of successful introductions to our service.

How to Refer a Client

Referring someone to My Therapist Online is simple.

Click the button below to complete our short referral form with the client's details and what they are looking for help with.

Our clinical team will personally review their needs and identify suitably qualified therapists who are best placed to support them.

We'll take care of the matching process and track any eligible referral payments, so there's nothing further you need to do.

Please ensure the client has agreed to their details being shared with us before submitting a referral.

How Our Referral Partnership Works

We aim to keep our partnership arrangements simple, transparent and mutually beneficial.

1. Refer a Client

Introduce someone to MTO through our dedicated partner referral form.

2. We Find the Right Therapist

Our clinical team reviews the client's needs, preferences and circumstances before recommending suitable therapists. New clients can arrange a free 15-minute introductory consultation to see whether the match feels right.

3. We Track Their Progress

MTO manages the referral process and records qualifying completed and paid therapy sessions.

4. You Receive a £30 Referral Fee

Once a referred client has completed three paid therapy sessions, your £30 referral fee becomes payable.

There is no minimum number of referrals, no exclusivity requirement and no additional cost to clients.

Your Referral Partnership at a Glance

We've summarised the key points of our referral partnership below to make everything as clear and straightforward as possible.

• £30 referral fee: Receive a one-off £30 payment for each eligible new client who completes three paid therapy sessions.

• Simple referral process: Refer clients through our partner referral form or standard therapy application, ensuring your organisation's name is included.

• Clients can self-refer: Clients can apply directly, simply mentioning your organisation's name in their application.

• We handle the matching: Our clinical team reviews each application and recommends suitably qualified therapists.

• We track referrals: MTO monitors completed and paid sessions, so you don't need to follow up or submit claims.

• Automatic referral payments: We'll arrange payment within 30 days of the qualifying third session, once all three sessions have been paid for and the necessary payment details received.

• No minimum referrals or exclusivity: Refer as many or as few clients as you wish, and recommend other services whenever appropriate.

• Client choice and confidentiality: Clients decide whether to begin or continue therapy, and their personal and clinical information remains confidential.

• Flexible partnership: Either party can end the arrangement with 30 days' written notice. Qualifying referrals made beforehand will still be honoured.

Please read the full Referral Partnership Terms & Conditions below before confirming your agreement.

Referral Partnership Terms & Conditions

1. Our Partnership

Our referral partnerships are built on mutual trust, transparency and a shared commitment to helping individuals access appropriate mental health support.

There is no minimum referral requirement, and partners are under no obligation to recommend MTO exclusively.

By accepting these terms and participating in our referral partnership programme, partners agree to the conditions outlined below.

2. Referral Fee

MTO offers a one-off referral fee of £30 for each eligible new client who is referred through the partnership and completes at least three paid therapy sessions.

A referral qualifies when:

• The individual is a new client to MTO and can be identified as having been referred by the partner.

• The client has completed at least three therapy sessions with an MTO therapist.

• Payment for all three sessions has been received and cleared by MTO.

Free introductory consultations, missed appointments and cancelled sessions do not count towards the three-session requirement, even where cancellation charges apply.

The £30 referral fee is paid once per eligible client, regardless of how many additional therapy sessions they attend.

Referral fees do not increase the price of therapy for clients.

3. Referral Process

Partners can introduce individuals to MTO using our dedicated partner referral form or our standard therapy application form.

If using our standard therapy application form, simply include your organisation or company name in the main problem description box so we can identify and track the referral.

Clients can also self-refer by completing our online application form directly. They simply need to mention your organisation or company name in the problem description box so the referral can be attributed to your partnership.

Before submitting a referral on someone's behalf, partners must ensure the individual has agreed to their contact details being shared with MTO and understands that MTO may contact them about accessing therapy.

Clients remain free to decide whether to proceed with an introductory consultation or begin therapy.

Every therapy application is reviewed by MTO's clinical team, who identify suitable therapists based on the individual's needs, preferences and therapist availability.

MTO reserves the right to decline or redirect referrals where online therapy is not clinically appropriate.

4. Referral Tracking and Payments

MTO is responsible for tracking referrals and arranging referral payments.

We will monitor qualifying referrals through our internal records and identify when the requirements for a referral payment have been met.

Once a referred client has completed three paid therapy sessions and payment has cleared, MTO will arrange the £30 referral payment using the partner's agreed payment details.

Partners are not required to monitor client attendance or submit individual referral claims.

Referral payments will normally be processed within 30 days of the qualifying third session, provided payment for all three sessions has cleared and the necessary payment information has been received.

Referral fees are £30 exclusive of VAT, where applicable. Any necessary invoicing, self-billing arrangements or VAT documentation will be agreed with the partner.

5. Confidentiality and Client Choice

Both MTO and its referral partners agree to respect client confidentiality and comply with applicable data protection legislation.

MTO manages therapy enquiries, clinical reviews, therapist matching and related administrative arrangements independently.

We will not share confidential details about a client's mental health, therapy or attendance with referral partners without an appropriate lawful basis.

Where payment reporting is necessary, we will minimise the information shared and use anonymous referral identifiers wherever possible.

Clients remain free to choose whether to begin, continue or end therapy at any time.

Neither MTO nor its partners will encourage unnecessary therapy sessions or place pressure on clients to continue therapy for the purpose of generating referral payments.

Partners agree to disclose financial referral arrangements where required and ensure that accepting referral payments complies with their professional, employment and regulatory obligations.

6. Working Together

Both parties agree to represent one another's services accurately and professionally.

Partners remain free to recommend alternative services where these may be better suited to an individual's needs.

MTO retains responsibility for its clinical matching process, while individual therapists remain responsible for their own clinical assessments and therapeutic work.

7. Changes or Ending the Partnership

Either party may end the referral partnership by providing 30 days' written notice.

MTO may suspend or end a partnership immediately where there are serious concerns relating to client welfare, confidentiality, professional conduct or regulatory compliance.

Any valid referrals made before the partnership ends will remain eligible for payment once the qualifying conditions have been met.

MTO may review or update these terms, including the referral fee, by providing partners with at least 30 days' written notice. Changes will apply to future referrals only.

8. Acceptance of Terms

By submitting the partnership acceptance form below, you confirm that you have read and agree to these Referral Partnership Terms & Conditions and are authorised to accept them on behalf of the organisation you represent, where applicable.

These terms apply to referrals made through MTO's referral partnership programme unless otherwise agreed in writing.

Become an MTO Referral Partner

We're delighted to work with organisations and professionals who share our commitment to helping people access the right mental health support.

To confirm your participation, please complete the short form below and accept our Referral Partnership Terms & Conditions.

Thank You for Partnering With Us

Once you've submitted your details, we'll confirm your partnership and provide any further information needed to start referring clients.

We look forward to working together to help more people access the right therapeutic support.

What our clients have to say: