Frequently Asked Questions

+ What is My Therapist Online?

My Therapist Online is a service run by therapists which finds you the right therapist to treat your needs.

All our therapists are fully qualified and offer confidential, convenient sessions online using live video calls (using a platform of your choice such as Skype or FaceTime).

My Therapist Online makes therapy available anytime, anywhere, through a computer, tablet or mobile phone.

+ What is therapy (psychotherapy)?

Therapy (psychotherapy) is the process of talking to a qualified therapist to develop helpful thinking and coping skills. It is designed to treat mental health problems such as anxiety, depression, trauma.

There are different types of therapy and depending on their clinical training each therapist may define therapy in a different way. However, all therapy exists to improve a person’s mental health.

Therapy provides a person with a space that lets them talk about their problems and feelings in a confidential and safe environment.

By talking through our problems, we are better able to understand them ourselves and hopefully, with professional and skilled guidance, better able to make changes to improve our lives.

+ How do I register to recieve online therapy?

You can register with My Therapist Online here

The registration document is a brief form asking you for some key details about you, your needs and availability for therapy. It also asked for you to read our terms and consent to sharing your ket details with your chosen therapist.

Every registration form is read by a qualified therapist. We do not use any algorithms or robots for this! We will then send you the best therapist matches for your needs.

Alternatively if you have a question, you can simply pop it on an email and we will try to answer this as soon as possible.

Contact us at

+ How long is a therapy session?

Therapy sessions are typically 50 minutes long in duration. There may be times that your appointment is a little longer or shorter, this will be discussed in collaboration with your therapist.

+ Once I have registered who will be helping me?

Once you have completed the My Therapist Online Registration document we will identify 1-3 therapists who best match your needs, with a stronger recommendation of the best therapist for you.

We will send you an email with links to those therapist clinical profiles for you to look at and make your own decision who you would like therapy with.

Different therapists have different approaches and areas of expertise, so it's important to find the right person who can achieve the best results for you.

We have found that we are able to provide a successful match most of the time; however, if you start the process and you feel your therapist isn't a good fit for you, you are welcome to ask to be matched to a different therapist.

+ Who are the therapists?

All of our therapists are fully qualified and registered with their own professional association. Many are also registered with the Health and Care Professions Council (HCPC).

Therapists are all required to have a minimum of 3 years post qualification experience delivering therapy and have qualifications in their field, with registration from the below professional organisations.

We only register therapists with the following professional qualifications, registrations and accreditations which have been carefully selected as having a high standard of training;

  • BABCP, BACP, COSRT accreditation.
  • BPS Chartership (with HCPC registration for protected titles).
  • BACP/BPC/HCPC/NCS/UKCP Registration

Click here for more information on each of the therapists registered with My Therapist Online.

+ How are the therapists verified?

We ensure that every therapist is fully licensed / registered / accredited and in good standing.

Therapists who apply are required to provide photo identification, full qualification documentation and further clinical certificates, and written references from other registered practitioners who have worked with them. We then cross-check their registration information with their registering organisation.

All therapists are also asked to provide an up-to-date DBS (Disclosure & Barring Service) certificate.

+ What is the free consultation?

We offer one free, no obligations, brief consultation with your therapist.

The aim of this brief (10-15 minutes) meeting in to;

  • meet your preferred therapist face-to-face ahead of treatment starting
  • check you can engage comfortably with your therapist before committing to any paid treatment
  • see if therapy via Skype, FaceTime or other preferred video platform, is for you
  • establish a brief initial understanding of the problems you want to address in therapy

+ Is My Therapist Online the right type of therapy for me?

My Therapist Online is the right for you if you want to improve the quality of your life. If something is interfering with your daily functioning, quality of living or from achieving your personal goals, we may be able to help you.

We also have therapists who are specialists in the evidence based treatment of specific issues, such as;

  • Stress (including work stress)
  • Anxiety
  • Depression
  • Relationship problems
  • Pre and post natal anxiety
  • Depression
  • Addictions
  • Trauma
  • Adjustment disorder
  • Post Traumatic Stress Disorder (PTSD)
  • Anger
  • Interpersonal Problems
  • LGBT matters
  • Self-esteem and self-confidence issues
  • Social anxiety
  • Performance Anxiety
  • Health anxiety
  • Obsessive Compulsive Disorder (OCD)
  • Body Dysmorphic Disorder (BDD)
  • Emetophobia
  • Phobias
  • Panic and panic attacks
  • Perfectionism
  • Addiction

My Therapist Online is NOT the right solution for you if any of the following is true:

  • You have thoughts of hurting yourself or others
  • You are under the age of 18 or you are under the care of a legal guardian
  • You are in an urgent crisis or an emergency situation
  • You have been diagnosed with a severe mental illness, or if you have been advised to be supported by a community mental health team care. Severe and enduring problems require a multidisciplinary team approach.
  • You are required to undergo therapy or therapy either by a court order or by any other authority
  • You do not have a device that can connect to the Internet or you do not have a reliable Internet connection.

Due to the remote nature of therapy delivery, My Therapist Online is NOT able to help those who are in Crisis.

If a person’s life may be in danger through suicide or believe you are at risk from harming yourself or others, please contact the emergency services by phoning 999 or go to your nearest Accident & Emergency department.

There are also many crisis support services you can contact, including the Samaritans who can be contacted here.

Video therapy is not appropriate where there are concerns about the well being of a child under the age of 16.

Please note - People wanting treatment for Bipolar disorder, it is best managed by video therapy if the person is also engaged with a psychiatrist and compliant with medication.

+ Why do people choose online therapy rather than in-clinic therapy?

The most common reasons people want the convenience of online therapy include:

  • You don’t have to travel, sit in a waiting room or sit on a long waiting list to speak to a therapist
  • You can access therapy from anywhere, from the comfort or your home or wherever you feel most comfortable.
  • You can schedule therapy sessions for times that are most convenient for you, including evenings and weekends.
  • People can access the right therapist and type of therapy for their need despite living in rural locations or far away from a specialist.
  • You can access therapy even if you struggle to leave the house.
  • It is extremely discreet so you don’t have to tell anyone

The convenience of online therapy also makes it a lot easier for people to start therapy who might not otherwise.

Please note - while the service may have similar benefits to in-clinic, it's not capable of substituting for traditional face-to-face therapy in every case.

If at any point during treatment your therapist believes that, in their professional opinion, that you would be more suitable for in-clinic therapy, they will discuss this with you and support you to make the best plan for your needs.

+ When is the best time to access therapy?

Don’t wait until crisis point before accessing help.

Therapy is about talking to a trained professional about things that are happening in your life and exploring changes to the way that you think and behave to help you feel better. This is something that most people would probably benefit from.

Your difficulties are worth it. No matter how minimal they feel.

If something is affecting you and preventing you from being the best version of yourself, then it is worth reaching out and asking a professional to help guide you through these road blocks to access a path towards being happy again.

Online therapy can be more flexible than in-clinical appointments, so you can scale the appointments up or down depending on your needs.

+ How does live video therapy work?

Real-time online video therapy is the exact same process as in-person counselling or psychotherapy:

  • You are matched with a therapist qualified with the right skills and experience to best meet your needs
  • You meet regularly with your therapist using a live video platform of your choice, such as Skype, Zoom or FaceTime
  • Instead of talking in the same room, you talk over video call on your laptop or tablet.
  • You receive best practice treatment that works to help you recover from your problems typically between 6-8 sessions.

The aim of video therapy is to provide you with a psychological consultation in the same way as attending an in-clinic appointment.

Through Skype, Zoom or FaceTime you will be able interact with the therapist in much the same way as when you attend a consulting room. Instead of arriving for an appointment, you simply call the therapist online.

+ What will I need for Online Video Therapy?

Good and reliable Internet and a computer, phone or tablet with a camera function.

Access to preferred video platform such as Skype, Zoom or FaceTime.

Skype is a free software application, which you can download on your computer, tablet and phone. FaceTime is an Apple application, similar to Skype; it allows you to make free video calls through Wi-Fi on your Mac, iPad or iPhone. Zoom is free to useand is an encrypted, secure & confidential email, messaging and videoconferencing.

You will also need to have a private space where you will not be disturbed during your 50-minute consultation.

+ How will I communicate with my therapist?

After you have selected a therapist you will be put in direct email contact with them. From here video platform (Skype, Zoom, FaceTime etc) details can be confirmed as well as the time for an initial consultation.

At the initial consultation you can discuss how best to contact them. Each therapists has their own preference for being contacted, so it is best to confirm this with them.

+ Is online live video therapy effective therapy?

There is growing studies to support the effectiveness of online video therapy.

Online video therapy is the exact same process as in-person counselling or psychotherapy therefore the therapists use the same, evidenced based therapy they are trained to do for in-clinic therapy, it is simply delivered through computer screens.

Our confidence continues to grow as we receive more and more feedback and testimonials from people who have benefited from online video therapy. We are proud of the service we provide and it makes us to happy to know that more and more people are being helped on their path towards being their best self through accessing the service.

You can read some of the feedback and testimonials here.

+ How long can I use My Therapist Online?

This depends on your needs and varies a lot from one person to another.

Some people feel they get most of the value after just a few appointments, while others prefer to stick to regular appointments for an extended period of time. This is completely up to you.

A typical treatment would start with regular weekly appointments and then move to less regular follow-ups to support you to transfer your treatment into everyday life before therapy fully ends.

Please note - if after you have finished therapy, you can re-connect with your therapist for ‘top-up’ appointments or another course of therapy.

+ What is the role of

The role of My Therapist Online is provide a platform to access therapy. My Therapist Online matches you to a therapist and connects you and the therapist ahead of treatment starting.

The therapists are not employees of My Therapist Online and the site doesn't oversee them professionally.

My Therapist Online manage all of the payments, therefore removing money discussions which can be counter therapeutic from the all important therapeutic space. My Therapist Online sends you payment invoices and informs your therapist if you have or haven't paid in line with the terms of payment.

+ How is my privacy protected?

My Therapist Online understands that your privacy is important to you and that you care about how your personal data is used and shared online.

You can read our privacy policy here

We respect and value the privacy of everyone who visits this website, and in a manner that is consistent with our obligations and your rights under the law.

All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with our obligations and safeguard your rights under the Data Protection Act 1998 or GDPR at all times.

Once treatment starts, My Therapist Online will not ask for any details or discussed content of that therapy. Your therapist is a professional providing therapy independently under their own training, registration and professional codes of conduct which means what you discuss remains fully confidential between you and your therapist.

All information you tell your therapist is shared under the understanding that they are bound by their own code of ethics and Data Protection or GDPR laws and can discuss this with you at the start of therapy.

Please note - if your therapist believes you are a to risk to yourself or another person they will have to break this confidentiality agreement in line with what they believe to be clinically the safest plan for you.

+ Can I stay anonymous?

When you register with My Therapist Online, you are asked for your full name and contact information. You can pick a ‘nick name’ which we will use to communicate with you.

When you register to start the therapy process, we ask you for emergency contact information which is kept safe in the system so it can be used if your therapist believes that you or someone else might be in danger.

+ How much does it cost?

Therapists price varies and all therapists set their own price dependent on their clinical skills and experience.

Appointments typically cost between £60 - £120 per session

+ How do I pay for therapy?

My Therapist Online manage all of the payments, therefore removing money discussions which can be counter therapeutic from the all important therapeutic space.

We ask that you pay by bank transfer in advance for the first two full therapy sessions 24 hours before the first paid appointment. This gives confidence to the therapist that you are willing to proceed.

All subsequent sessions will be invoiced at the end of the month in arrears.

Payment details - Details for payment are;

  • My Therapist Online
  • Sort Code 40-01-07
  • Account Number 91754238
  • Please quote your name in the payment reference

Payments abroad - You can settle invoices through PayPal. They typically charge 3.4% + 20p on transactions and there may be additional fees for currency conversions.

+ Can I use my health insurance to pay for online therapy?

Services offered using this site are generally not covered by health insurance.

Coverage and benefits for traditional therapy services change from one health insurance company to another and from plan to plan, but generally the following rules apply:

  • With many health insurance plans, coverage can be partial or very limited.
  • Even if your plan covers all your costs, the co-pay that you would be required to contribute may be higher than the entire cost of My Therapist Online.
  • In many cases, before you can get reimbursed by your insurance company, your therapist would have to diagnose you with a mental disorder or issue. This diagnosis would be sent to the insurance company and recorded in your medical file.
  • In some cases the therapist would also have to provide additional clinical information to the insurance company, such as treatment plans, summaries or copies of the entire record.

Please note - the time required to write any additional reports or summaries would by billed for by your therapist.

If you consider using your health insurance, please check your coverage by asking the following questions:

  • Do I have mental health insurance benefits?
  • What is my deductible and has it been met?
  • How many sessions per year does my health insurance cover?
  • What is the coverage amount per therapy session?
  • Is approval required from my primary care physician?

+ How can I cancel and appointment?

To cancel a therapy appointment, please notify your therapist at least 48 hours prior to the planned session.

Cancellations that are made within two days of the session will be subject to a cancellation charge for the full session amount, subject to the therapist’s discretion.

+ How can I get started with My Therapist online?

You can get started by clicking here.

+ Where can I submit feedback about my experience of online therapy?

We would very grateful if you could complete our quick feedback form about your online therapy experience by clicking here.


We listen to everyones feedback so we can keep improving our service.

Your therapist will also hugely value recieving feedback and if you are happy to write one, a testimonial, about treatment with them.

+ I’m a qualified and registered therapist with over 3 years clinical experience, how can I provide services using My Therapist Online?

We are happy to register therapists with the following professional qualifications, registrations and accreditations:

  • BABCP, BACP, COSRT accreditation.
  • BPS Chartership (with HCPC registration for protected titles).
  • BACP/BPC/HCPC/NCS/UKCP Registration

We require all of our therapists to have at least 3 years post qualification clinical experience.

To register with us today, please complete the form by clicking here.

Please also email us copies of the following documents:

  • An up to date CV
  • Professional training certificates. e.g. BABCP accreditation (Full or provisional)
  • A DBS (Disclosure & Barring Service) or CRB check
  • Current Professional indemnity insurance certificate (minimum coverage £5 million)
  • A profile picture and personal summary (which will be used on the website and for client reference when choosing a therapist).

Please read our Terms & Conditions for Therapists here - in registering you will be asked to confirm you have read and agree to these terms.